Converging BSS and OSS Tony Poulos; TM Forum (Produced by)

Converging BSS and OSS

Author: Tony Poulos and TM Forum (Produced by)

Publisher: TM Forum

Publication Date: 01 April, 2011

ISBN: 9780983802846

Pages:

Subjects: Technology and engineering, Business

Available as: , E-Book - Adobe PDF, 978-0-9838028-4-6

Description:

What does the future hold for Business Support Systems (BSS) and Operational Support Systems (OSS) in need of change?According to Stratecast service providers’ current approach “cannot be sustained.” This report explores:How the situation is hampering good customer service; The nature of and the differences between BSS and OSS; Difficulties inherent in data migration; Why aligning IT with business goals is so important; Progress being made: TM Forum’s Information Framework and Business Process Framework; The importance of change management.