Dealing with Customer's Anger and Hostility
Sub-Title:
Dealing with Customer's Anger and HostilityAuthor:
Timothy F. BednarzPublisher:
Majorium Business PressPublication Date:
05-03-2013ISBN:
9781621010791Subjects:
BusinessAvailable as:
Electronic book text, 9781621010791Description:
"Dealing with Customer’s Anger and Hostility" provides strategies and techniques to deal with angry and hostile customers. It helps customer service representatives to deal with the stress and pressure of dealing with openly hostile customers, frustrated with their experience with your company, who feel free to vent their feelings and emotions on them.