How Did That Happen? Roger Connors; Tom Smith

How Did That Happen?

Author: Roger Connors and Tom Smith

Publisher: Penguin Group (USA) Incorporated

Publication Date: 11 August, 2009

ISBN: 9781591842583

Pages: 272

Subjects: Business

Available as: Trade Cloth, 978-1-59184-258-3 Audio Recording Downloadable, 978-1-4001-9265-6

Description:

From the bestselling authors of "The Oz Principle" comes a collection of new strategies for holding people accountable while building morale. The authors show how to establish clear expectations and manage the unmet expectations that inevitably occur.