A Guide to Computer User Support for Help Desk and Support Specialists |
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| Author:
| Beisse, Fred |
| ISBN: | 978-1-285-85268-3 |
| Publication Date: | Sep 2014 |
| Publisher: | Cengage Learning
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| Book Format: | Paperback |
| List Price: | USD $173.95 |
Book Description:
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Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a...
More DescriptionCurrent or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities.This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows#65533; 7 and cloud computing. Leading HelpSTAR#65533; and Microsoft#65533; Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.