Business and Service Telephone Conversations
An Investigation of British English, German and Italian Encounters
|Publication Date:||Oct 2013|
| Publisher:||Palgrave Macmillan|
| Book Format:||Hardback|
|List Price:||USD $90.00|
| Book Description: |
This book considers the sequential deployment of the receiver's response to the caller's request in telephone service encounters between native speakers in the U.K, Germany and Italy analysing the different response formats and their grammatical configuration.