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Excellent Customer Service - a book by Bones, E.

Excellent Customer Service

How to Build a Customer Service Culture in a Retail Environment

Excellent Customer Service( )
Author: Bones, E.
ISBN:978-1-4912-7319-7
Publication Date:Aug 2013
Publisher:CreateSpace Independent Publishing Platform
Book Format:Paperback
List Price:USD $12.99
Book Description:

In ten easy chapters the author explains how to successfully build a culture of excellent customer service in a retail environment. This book begins with hiring and ends with measuring the results. Learn to keep it simple, focus on what counts, engage your associates and lead the team by example. This book will define the culture and teach you how to deliver it.

Book Details
Pages:118
Physical Dimensions (W X L X H):5 x 8 x 0.27 Inches
Book Weight:0.41 Pounds

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