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Quality of Service and Customer Satisfaction on Ar... - a book by U.S. Department of Transportation, U. S. Departmen...

Quality of Service and Customer Satisfaction on Arterial Streets Final Report

Quality of Service and Customer Satisfaction on Arterial Streets Final Report( )
Author: U.S. Department of Transportation, U. S. Department
ISBN:978-1-4935-9510-5
Publication Date:Oct 2013
Publisher:CreateSpace Independent Publishing Platform
Book Format:Paperback
List Price:USD $16.99
Book Description:

This report presents the results of a qualitative study of driver perception of quality of service (QOS) on urban arterial streets. The purpose of the study was to identify the factors that are important to drivers of personal automobiles (non-commercial) regarding the quality of their driving experience. The study used an in-vehicle, on-the-road methodology in which drivers drove their own vehicles and talked out loud about the driving experience. This method provided the opportunity...
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Book Details
Pages:104
Physical Dimensions (W X L X H):8.5 x 11 x 0.24 Inches
Book Weight:0.73 Pounds

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