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Service Quality in Leisure, Events, Tourism and Sport

Service Quality in Leisure, Events, Tourism and Sport( )
Author: Buswell, John
Williams, Christine
Donne, Keith
Sutton, Carley
Series title:Tourism Studies
ISBN:978-1-78064-544-5
Publication Date:Jan 2017
Publisher:CABI
Book Format:Hardback
List Price:USD $148.30
Book Description:

Service quality is at the forefront of how the leisure, events, tourism and sport (LETS) sectors operate. An important consideration for any business, and therefore any student of the subject, this new edition of a successful textbook addresses the key points and principles of managing service quality across the industry sector. Fully updated and enhanced, it: covers areas such as the experience economy, capacity management and service culture, as well as methods for measuring quality...
More Description

Book Details
Pages:322
Detailed Subjects: Business & Economics / Industries / Hospitality, Travel & Tourism
Technology & Engineering / Quality Control
Physical Dimensions (W X L X H):7.371 x 9.594 x 1.014 Inches
Book Weight:2.38 Pounds



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