The Moderator's Survival Guide
Handling Common, Tricky, and Sticky Situations in User Research
|Publication Date:||Sep 2013|
| Publisher:||Elsevier Science & Technology Books|
| Imprint:||Morgan Kaufmann|
| Book Format:||Ebook|
|List Price:||USD $49.95|
| Book Description: |
The Moderator's Survival Guide is your indispensable resource for navigating the rocky shoals of your one-on-one user research sessions. Inside, you'll find guidance for nearly 100 diverse situations (ranging from business-as-usual to tricky and sticky) that might occur during usability studies, contextual inquiries, or user interviews.
As a moderator, you are responsible for the well-being of the participant, your study, and your organization. You must be prepared for...