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The Secret Shopper Handbook - a book by Cassidy, Gail

The Secret Shopper Handbook

Tips for Retailers

The Secret Shopper Handbook( )
Author: Cassidy, Gail
Series title:Tips Ser.
Publication Date:Jul 2013
Publisher:CreateSpace Independent Publishing Platform
Book Format:Paperback
List Price:USD $9.95
Book Description:

Businesses flourish by being able to attract and keep customers. This book is for retailers and retail employees. The tips include methods to examine your business from the customer's point of view. Human relation principles, communication skills, and listening skills are emphasized. An exercise at the end allows your employees to experience customer service outside of your business. Ten ways to appreciate customers, the definition of a customer, what customers need, plus tips for...
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Book Details
Physical Dimensions (W X L X H):6 x 9 x 0.1 Inches
Book Weight:0.26 Pounds

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