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Touchpoint Power! Get and Keep More Customers, Tou... - a book by Brigman, Hank

Touchpoint Power! Get and Keep More Customers, Touchpoint by Touchpoint

Foreword by Peppers and Rogers

Touchpoint Power! Get and Keep More Customers, Touchpoint by Touchpoint( )
Author: Brigman, Hank
Foreword by: Peppers & Rogers,
Series title:Touchpoint Power! Get and Keep More Customers, Touchpoint by Touchpoint Ser.
ISBN:978-0-9673652-1-3
Publication Date:Jul 2013
Publisher:William Henry Publishing
Book Format:Ebook
List Price:USD $17.99
Book Description:

In TOUCHPOiNT POWER, Customer Experience Management pioneer Hank Brigman, shares how to identify and improve each of the interactions - or touchpoints - that impact customer perceptions and decisions, and an organization's bottom line.Managers, executives and owners of any type and size of organization will learn step-by-step how to get and keep more valued customers and employees. Brigman uses anecdotes, checklists, four-color charts and illustrations to detail exactly how to reap the...
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Book Details
Pages:288
Detailed Subjects: Business & Economics / Customer Relations

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