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Tyagi - a book by Tyagi, Rajesh K.

Tyagi

Complet Balance Service Score

Tyagi( )
Author: Tyagi, Rajesh K.
Gupta, Praveen K.
ISBN:978-0-13-348044-3
Publication Date:Jul 2008
Publisher:Pearson Education
Book Format:Paperback
List Price:USD $34.99
Book Description:

In the U.S., service related activities have become dominant aspects of the economy and currently account for well over 50% of our GNP. The authors' framework eliminates outdated, low-value techniques originally created for manufacturing firms, replacing them with advanced techniques that fully leverage your investments in technology. Tyagi and Gupta begin by explaining why conventional balanced scorecard approaches don't work well for service organizations, discussing issues...
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Book Details
Pages:320
Physical Dimensions (W X L X H):5.984 x 8.898 x 0.709 Inches
Book Weight:1.177 Pounds

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