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Understanding Reference Transactions

Transforming an Art into a Science

Understanding Reference Transactions( )
Author: Saxton, Matthew L.
Richardson, John V.
Series title:Library and Information Science Ser.
ISBN:978-1-84950-797-4
Publication Date:Oct 1978
Publisher:Emerald Publishing Limited
Book Format:Ebook
List Price:USD $116.95
Book Description:

The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. It provides a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided.

Book Details



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