Understanding Reference Transactions Transforming an Art into a Science |
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Author:
| Saxton, Matthew L. Richardson, John V. |
Series title: | Library and Information Science Ser. |
ISBN: | 978-1-84950-797-4 |
Publication Date: | Oct 1978 |
Publisher: | Emerald Publishing Limited
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Book Format: | Ebook |
List Price: | USD $116.95 |
Book Description:
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The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. It provides a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided.
The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. It provides a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided.