How Did That Happen?
Holding People Accountable for Results the Positive, Principled Way
|Publication Date:||Aug 2009|
| Publisher:||Penguin Publishing Group|
| Imprint:||Portfolio Trade|
| Book Format:||Hardback|
|List Price:||USD $26.95|
| Book Description: |
As they've worked with thousands of clients over two decades through their firm, Partners in Leadership, bestselling authors Roger Connors and Tom Smith have developed new strategies for holding people accountable while building morale. Drawing on case studies, many from client companies, they show how to establish clear expectations and manage the unmet expectations that inevitably occur, offering a positive, principled method that engages hearts and minds.