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Donna Knapp

Donna Knapp is the author of "A Guide to Customer Service Skills for the Service Desk Professional", "The ITSM Process Design Guide", "A Guide to Customer Service Skills for the Help Desk Professional" and "A Guide to Service Desk Concepts".

Books by Donna Knapp
The ITSM Process ...
Knapp, Donna
Electronic book text: $49.99
A Guide to Help D...
Knapp, Donna
Paperback: $183.95
A Guide to Custom...
Knapp, Donna
Paperback: $149.95
A Guide to Custom...
Knapp, Donna
Paperback: $100.95