Sheila Kessler

Sheila Kessler is the author of "Total Quality Service", "Measuring and Managing Customer Satisfaction" and "Customer Satisfaction Toolkit for ISO 9001".

Books by Sheila Kessler

Measuring and Man...
Kessler, Sheila
Hardback: $32.00

Total Quality Ser...
Kessler, Sheila
Hardback: $27.00

Customer Satisfac...
Kessler, Sheila
Spiral bound: $25.00

Total Quality Ser...
Kessler, Sheila
Hardback: