W Earl Sasser

W Earl Sasser is the author of "What Great Service Leaders Know and Do", "The Value Profit Chain", "The Service Management Course" and "The Service Profit Chain".

Books by W Earl Sasser

The Value Profit ...
Heskett, James L.
Hardback: $35.00

What Great Servic...
Heskett, James L.
Paperback: $50.99

What Great Servic...
Heskett, James L.
Hardback:

The Service Profi...
Sasser, W. Earl
Hardback: $32.50