Design and Management Service Processes Keeping Customers for Life |
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| Author:
| Ramaswamy, Rohit |
| Series title: | Engineering Process Improvement Ser. |
| ISBN: | 978-0-201-63383-2 |
| Publication Date: | May 1996 |
| Publisher: | Pearson Higher Education & Professional Group
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| Book Format: | Hardback |
| List Price: | Contact Supplier contact
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Book Description:
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