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Libraries Act on Their LibQUAL+ Findings

From Data to Action

Libraries Act on Their LibQUAL+ Findings( )
Author: Heath, Fred M.
Kyrillidou, Martha
Askew, Consuella A.
ISBN:978-0-7890-2601-9
Publication Date:Nov 2004
Publisher:Routledge
Book Format:Hardback
List Price:AUD $133.00
Book Description:

Learn how other libraries are using LibQUAL+(tm) data to improve their services and programs This book focuses on the value of the 2002 LibQUAL+(tm) survey data to help librarians provide better services for users. This unique work highlights the continued efforts of participating libraries that used this Web-based marketing instrument to assess and evaluate their service quality, resource allocations, staffing, technology, and policies. Library professionals dealing...
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