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Customers at Work

New Perspectives on Interactive Service Work

Customers at Work( )
Editor: Dunkel, Wolfgang
Kleemann, Frank
ISBN:978-1-137-29324-4
Publication Date:Jul 2013
Publisher:Palgrave Macmillan
Book Format:Hardback
List Price:USD $110.00
Book Description:

Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services.

Book Details
Pages:257
Detailed Subjects: Social Science / General
Social Science / Sociology / General
Business & Economics / E-Commerce / General
Business & Economics / Customer Relations
Physical Dimensions (W X L X H):5.67 x 9.66 x 0.94 Inches
Book Weight:1.034 Pounds

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