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The Moderator's Survival Guide

Handling Common, Tricky, and Sticky Situations in User Research

The Moderator's Survival Guide( )
Author: Tedesco, Donna
Tranquada, Fiona
ISBN:978-0-12-404714-3
Publication Date:Sep 2013
Publisher:Elsevier Science & Technology Books
Imprint:Morgan Kaufmann
Book Format:Ebook
List Price:USD $49.95
Book Description:

The Moderator's Survival Guide is your indispensable resource for navigating the rocky shoals of your one-on-one user research sessions. Inside, you'll find guidance for nearly 100 diverse situations (ranging from business-as-usual to tricky and sticky) that might occur during usability studies, contextual inquiries, or user interviews.

As a moderator, you are responsible for the well-being of the participant, your study, and your organization. You must be prepared for...
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