Customer Problems Pinpoint Sales Management Skill Development Training Series |
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| Author:
| Bednarz, Timothy F. |
| Designed by:
| Pawlak, Monika |
| Cover Design by:
| Pawlak, Monika |
| Produced by:
| Majorium Business Press, |
| ISBN: | 978-1-882181-30-8 |
| Publication Date: | Apr 2011 |
| Publisher: | Majorium Business Press
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| Book Format: | Paperback |
| List Price: | USD $18.95 |
Book Description:
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Customer Problems teaches you the strategies and techniques to effectively handle customer problems, providing you with step-by-step instructions on how to successfully do it. It illustrates the proven practices that increase sales and customer retention by anticipating, diagnosing and resolving customer problems and issues. You will learn:• How to identify the sources of common customer problems.• How to analyze the causes of common customer problems.• How to apply...
More DescriptionCustomer Problems teaches you the strategies and techniques to effectively handle customer problems, providing you with step-by-step instructions on how to successfully do it. It illustrates the proven practices that increase sales and customer retention by anticipating, diagnosing and resolving customer problems and issues. You will learn:• How to identify the sources of common customer problems.• How to analyze the causes of common customer problems.• How to apply strategies and techniques to anticipate and diagnose customer problems.• How to apply strategies to resolve customer problems and conflicts.Part of the Pinpoint Skill Development Training Series, each chapter focuses on a single essential concept and shows you how to apply it. To improve your performance, each chapter includes a “Points to Ponder” section, and an “Action Plan” to assist you to easily transfer what you learned to your job. This book is ideal for as an informal training tool for coaching or personal development. It can be used as the basis of group discussions. Each book in the Pinpoint Skill Development Training Series was developed from proven strategies and techniques created by Timothy Bednarz to effectively train thousands of employees in Fortune 1000 companies since 1990.