Customer Service: Listening, Responding, and Resolving + CertBlaster and CBT, Instructor's Edition Listening, Responding, and Resolving + CertBlaster and CBT, Instructor's Edition |
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| Author:
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Axzo Press Staff, |
| ISBN: | 978-1-4239-5162-9 |
| Publisher: | CENGAGE Learning
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| Book Format: | Other book format |
| List Price: | Contact Supplier contact
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Book Description:
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This ILT Series course, rated 4.8/5.0 in overall quality by ProCert Labs, is aimed at students who are in the customer service field and want to improve their knowledge of customer service basics. Students will discuss what it means to have a service culture in an organization. They will examine customer service skills that include organization, communication, and personal motivation. This course also covers customer service as a process that includes greeting, listening, questioning,...
More DescriptionThis ILT Series course, rated 4.8/5.0 in overall quality by ProCert Labs, is aimed at students who are in the customer service field and want to improve their knowledge of customer service basics. Students will discuss what it means to have a service culture in an organization. They will examine customer service skills that include organization, communication, and personal motivation. This course also covers customer service as a process that includes greeting, listening, questioning, responding, and resolving. Students will discuss each step of the process in detail. Students do not need to have any prior knowledge of customer service to take this course. Comes with CertBlaster software (download) and a companion CBT program.