The Best Service Is No Service How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs |
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| Author:
| Price, Bill
Jaffe, David |
| ISBN: | 978-0-470-18908-5 |
| Publication Date: | Mar 2008 |
| Publisher: | John Wiley & Sons, Incorporated
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| Imprint: | Jossey-Bass |
| Book Format: | Hardback |
| List Price: | USD $32.00 |
Book Description:
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Praise for The Best Service Is No Service
"A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues. "
-Don Peppers and Martha Rogers, Ph.D.
Praise for The Best Service Is No Service
"A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues. "
-Don Peppers and Martha Rogers, Ph.D.