The Nordstrom Way No. 1The Inside Story of America's Customer Service Company |
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| Author:
| Spector, Robert
McCarthy, Patrick D. |
| ISBN: | 978-0-471-35486-4 |
| Publication Date: | Dec 1999 |
| Publisher: | John Wiley & Sons, Incorporated
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| Imprint: | Wiley |
| Book Format: | Hardback |
| List Price: | USD $24.95 |
Book Description:
|
In terms of customer service, Nordstrom is the standard against which other companies compare themselves. The company has become famous by maintaining its old-fashioned values-their #1 goal is to provide outstanding customer service.
In terms of customer service, Nordstrom is the standard against which other companies compare themselves. The company has become famous by maintaining its old-fashioned values-their #1 goal is to provide outstanding customer service.