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The Nordstrom Way to Customer Service Excellence

The Handbook for Becoming the Nordstrom of Your Industry

The Nordstrom Way to Customer Service Excellence( )
Author: Spector, Robert
McCarthy, Patrick D.
ISBN:978-1-118-24309-1
Publication Date:Feb 2012
Publisher:John Wiley & Sons, Incorporated
Book Format:Ebook
List Price:Contact Supplier contact
Book Description:

The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's example. --Howard Schultz, Chairman, Starbucks Coffee

Virtually every company wants to be the Nordstrom of their industry. Nordstrom is one of only five companies to make Fortune's "best companies to work for" and "most admired" list every year the surveys have been taken. Despite its...
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Book Details
Pages:240



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