The Nordstrom Way to Customer Experience Excellence Creating a Values-Driven Service Culture |
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| Author:
| Spector, Robert
Reeves, BreAnne O. |
| ISBN: | 978-1-119-37535-7 |
| Publication Date: | Oct 2017 |
| Publisher: | John Wiley & Sons, Incorporated
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| Book Format: | Paperback |
| List Price: | USD $22.00 |
Book Description:
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The fully revised and updated edition of the classic book about Nordstrom′s extraordinary customer service
In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service.
The fully revised and updated edition of the classic book about Nordstrom′s extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service.