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Transform Customer Experience

How to Achieve Customer Success and Create Exceptional CX

Transform Customer Experience( )
Author: Villani, Isabella
Publication Date:Jan 2019
Publisher:John Wiley & Sons, Incorporated
Book Format:Ebook
List Price:Contact Supplier contact
Book Description:

Your customers are your future.

Smartphones, social media and the internet have given customers access to more information than ever before. If your business fails them, they will switch to your competitor and never return. So how do you keep them? By mapping their journeys, identifying potential hazards and reshaping your business with customer experience (CX) at its heart. 

From services to products, online to in-person, small-scale to multinational, your...
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Book Details
Detailed Subjects: Business & Economics / Customer Relations

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