Turn Your Customer On 23 Ways to Motivate Employees and Make Customers Love You |
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Author:
| Billingsley, Kevin Billingsley, Brooke |
ISBN: | 978-1-933669-02-1 |
Publication Date: | Sep 2006 |
Publisher: | Literary Architects, LLC
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Book Format: | Paperback |
List Price: | USD $16.95 |
Book Description:
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Nothing affects customer perception of a strategy or brand more than a personal experience (or listening to someone share that experience!). Customer service trainers Kevin Billingsley and Brooke Billingsley show managers and employees 23 ways to create a positive and memorable customer experience. The authors developed these lessons after many years of working in the health care industry, creating mystery shopping programs, and managing their training firm that has tracked hundreds of...
More DescriptionNothing affects customer perception of a strategy or brand more than a personal experience (or listening to someone share that experience!). Customer service trainers Kevin Billingsley and Brooke Billingsley show managers and employees 23 ways to create a positive and memorable customer experience. The authors developed these lessons after many years of working in the health care industry, creating mystery shopping programs, and managing their training firm that has tracked hundreds of thousands of customer service encounters.