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Wired and Dangerous

How Your Customers Have Changed and What to Do about It

Wired and Dangerous( )
Author: Bell, Chip R.
Patterson, John R.
ISBN:978-1-60509-976-7
Publication Date:May 2011
Publisher:Berrett-Koehler Publishers, Incorporated
Book Format:Ebook
List Price:USD $19.95
Book Description:

Bestselling authors Chip Bell and John Patterson (more than 500,000 book copies sold collectively) describe the new rules for coping with demanding customers in a wired, want-it-now world.



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