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Your Call Is (Not That) Important to Us

Customer Service and What It Reveals about Our World and Our Lives

Your Call Is (Not That) Important to Us( )
Author: Yellin, Emily
ISBN:978-1-4165-4689-4
Publication Date:Mar 2009
Publisher:Free Press
Imprint:Free Press
Book Format:Hardback
List Price:USD $26.00
Book Description:

Bring up the subject of customer service phone calls and the blood pressure of everyone within earshot rises exponentially. Otherwise calm, rational, and intelligent people go into extended rants about an industry that seems to grow more inhuman and unhelpful with every phone call we make.And Americans make more than 43 billion customer service calls each year. Whether it's the interminable hold times, the outsourced agents who can't speak English, or the multitude of buttons to press...
More Description

Book Details
Pages:304
Detailed Subjects: Business & Economics / Customer Relations
Business & Economics / Public Relations
Physical Dimensions (W X L X H):6 x 9 x 1.1 Inches
Book Weight:1.022 Pounds



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