James C Abbott

James C Abbott is the author of "Preparing Call Center Metrics", "Practical Understanding of Capability by Implementing Statistical Process Control", "Optimize Your Operation" and "Spc".

Books by James C Abbott

Spc
Abbott, James C.
Hardback: $49.95

Practical Underst...
Abbott, James C.
Hardback: $39.95

The Executive Gui...
Abbott, James C.
Paperback: $34.95

Running Your Mach...
Abbott, James C.
Hardback: $29.95