W Earl Sasser

W Earl Sasser is the author of "What Great Service Leaders Know and Do", "The Value Profit Chain", "The Ownership Quotient" and "Cases in Operations Management".

Books by W Earl Sasser

What Great Servic...
Heskett, James L.
Hardback:

The Ownership Quo...
Heskett, James L.
Hardback:

What Great Servic...
Heskett, James L.
Hardback: $34.95

What Great Servic...
Heskett, James L.
Paperback: $40.99