Calming Upset Customers, Fourth Edition |
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| Author:
| AXZO Press, Axzo Press
Axzo Press, Axzo Press |
| ISBN: | 978-1-4260-1834-3 |
| Publication Date: | Dec 2009 |
| Publisher: | Crisp Publications, Incorporated
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| Book Format: | Paperback |
| List Price: | AUD $29.95 |
Book Description:
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When a customer is upset with your company, you have an opportunity. You can ?become the company,? defuse the situation, win the customer over, and ensure continued business. That?s a lot. But anyone can learn the skills that are necessary. There is no single technique for every customer, but the collection of skills outlined here will work in any industry.
When a customer is upset with your company, you have an opportunity. You can ?become the company,? defuse the situation, win the customer over, and ensure continued business. That?s a lot. But anyone can learn the skills that are necessary. There is no single technique for every customer, but the collection of skills outlined here will work in any industry.