This first Pacific Rim edition of Customer Behaviour: Consumer Behaviour and Beyond retains the strengths of the US text from which it was adapted. It covers the behaviours of customers both in the household and in the business market. It also recognises that a person may play one or more of the three customer roles: user, payer and buyer. The text addresses the concerns of all three roles. The text has a strong managerial focus, which helps students to apply the theories and...
More DescriptionThis first Pacific Rim edition of Customer Behaviour: Consumer Behaviour and Beyond retains the strengths of the US text from which it was adapted. It covers the behaviours of customers both in the household and in the business market. It also recognises that a person may play one or more of the three customer roles: user, payer and buyer. The text addresses the concerns of all three roles. The text has a strong managerial focus, which helps students to apply the theories and frameworks they are learning in order to solve real-world problems. Students will now be guided by examples and material from Australia, New Zealand, Asia, Europe and North America. This strong international focus will make the text very relevant for international students and also allow Australian students to gain a perspective on customer behaviour in a global context.