Employee Identity in Indian Call Centres The Notion of Professionalism |
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| Author:
| Noronha, Ernesto
D′Cruz, Premilla |
| Series title: | Response Bks. |
| ISBN: | 978-81-321-0079-9 |
| Publication Date: | Jun 2009 |
| Publisher: | SAGE Publications India Pvt, Ltd.
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| Book Format: | Paperback |
| List Price: | AUD $64.99 |
Book Description:
|
This one-of-its-kind book, Employee Identity in Indian Call Centres: The Notion of Professionalism presents the lived experience of call center agents, and the perspectives of managers and trade unionists regarding employee experiences in the international call centers in Mumbai and Bangalore in India.
This one-of-its-kind book, Employee Identity in Indian Call Centres: The Notion of Professionalism presents the lived experience of call center agents, and the perspectives of managers and trade unionists regarding employee experiences in the international call centers in Mumbai and Bangalore in India.