Exits, Voices and Social Investment Citizens' Reaction to Public Services |
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| Author:
| Dowding, Keith
John, Peter |
| Series title: | Theories of Institutional Design Ser. |
| ISBN: | 978-1-139-13670-9 |
| Publication Date: | May 2012 |
| Publisher: | Cambridge University Press
|
| Book Format: | Digital (delivered electronically) |
| List Price: | AUD $200.00 |
Book Description:
|
Public services are used by everyone. Dissatisfied consumers can either voice their complaints, or exit. Using survey evidence from the UK, this book examines how people's investment or stake in their communities affects their choice to exit or voice and the implications for the provision and quality of public services.
Public services are used by everyone. Dissatisfied consumers can either voice their complaints, or exit. Using survey evidence from the UK, this book examines how people's investment or stake in their communities affects their choice to exit or voice and the implications for the provision and quality of public services.