ITIL Perustason Kèsikirja [Finnish Translation of ITIL Foundation Handbook] |
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| Author:
| Stationery Office,
Agutter, Claire |
| ISBN: | 978-0-11-331420-1 |
| Publication Date: | Sep 2013 |
| Publisher: | Stationery Office, The
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| Book Format: | Paperback |
| List Price: | AUD $35.95 |
Book Description:
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Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy,...
More DescriptionNow updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.