Improving the Defense Finance and Accounting Service's Interactions with It's Customers |
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| Author:
| Keating, Edward G.
Gates, Susan M.
Pace, Jennifer E. |
| ISBN: | 978-0-8330-2968-3 |
| Publication Date: | Jan 2001 |
| Publisher: | RAND Corporation, The
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| Book Format: | Paperback |
| List Price: | AUD $21.95 |
Book Description:
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The Defense Finance and Accounting Service (DFAS) provides a variety of finance and accounting services to military customers. Because DFAS received customer complaints, its leadership asked RAND to take a comprehensive look at all DFAS-customer interactions to identify problems and determine how those interactions might be improved.
The Defense Finance and Accounting Service (DFAS) provides a variety of finance and accounting services to military customers. Because DFAS received customer complaints, its leadership asked RAND to take a comprehensive look at all DFAS-customer interactions to identify problems and determine how those interactions might be improved.