It Service Cmm A Pocket Guide |
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| Author:
| Bon, Jan van |
| Series title: | Van Haren Ser. |
| ISBN: | 978-90-77212-35-6 |
| Publication Date: | Nov 2004 |
| Publisher: | Van Haren Publishing
|
| Book Format: | Paperback |
| List Price: | AUD $29.95 |
Book Description:
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This pocket guide summarises the IT Service Capability Maturity Model (IT Service CMM), a model designed to improve the processes of IT service providers. It gives a concise introduction to the model, setting out its history and contents, key process areas and practices based on five levels of maturity, how it can be applied to improve ......
This pocket guide summarises the IT Service Capability Maturity Model (IT Service CMM), a model designed to improve the processes of IT service providers. It gives a concise introduction to the model, setting out its history and contents, key process areas and practices based on five levels of maturity, how it can be applied to improve ......