Listening to the Customer |
|
| Author:
| Hernon, Peter
Matthews, Joseph R. |
| ISBN: | 978-1-59884-799-4 |
| Publication Date: | May 2011 |
| Publisher: | Bloomsbury Publishing USA
|
| Imprint: | Libraries Unlimited |
| Book Format: | Paperback |
| List Price: | AUD $83.00 |
Book Description:
|
A thorough explanation of how a voice-of-the-customer program for libraries can give customers the opportunity to make their opinions known, enabling libraries to develop services that meet or exceed their patrons' changing expectations.
A thorough explanation of how a voice-of-the-customer program for libraries can give customers the opportunity to make their opinions known, enabling libraries to develop services that meet or exceed their patrons' changing expectations.