Get your membership operations in top shape with this unique and comprehensive guide to managing a membership department. Whether your membership staff consists of one person or 50 people, this book will help you define roles and responsibilities, provide techniques to coach for quality staff, and show you how to make membership the responsibility of everyone in the organization. Increase staff efficiency and member satisfaction with a well chosen and properly used centralized...
More DescriptionGet your membership operations in top shape with this unique and comprehensive guide to managing a membership department. Whether your membership staff consists of one person or 50 people, this book will help you define roles and responsibilities, provide techniques to coach for quality staff, and show you how to make membership the responsibility of everyone in the organization. Increase staff efficiency and member satisfaction with a well chosen and properly used centralized membership database.