Metrics for IT Service Management |
|
| Author:
| Brooks, Peter |
| Series title: | Van Haren Ser. |
| ISBN: | 978-90-77212-69-1 |
| Publication Date: | Apr 2006 |
| Publisher: | Van Haren Publishing
|
| Book Format: | Paperback |
| List Price: | AUD $75.00 |
Book Description:
|
This book considers the design and implementation of metrics in service organizations using industry standard frameworks. It uses the ITIL process structure and many principles from the ITIL and ISO20000 (BS15000) as a basis. It is a general guide to the use of metrics as a mechanism to control and steer IT service organizations. A major reason ......
This book considers the design and implementation of metrics in service organizations using industry standard frameworks. It uses the ITIL process structure and many principles from the ITIL and ISO20000 (BS15000) as a basis. It is a general guide to the use of metrics as a mechanism to control and steer IT service organizations. A major reason ......