Service Strategy Based on ITIL V3

A Management Guide

(

)

Author:

Van Bon, Jan
de Jong, Arjen
Kolthof, Axel
Pieper, Mike
Tjassing, Ruby
Van Der Veen, Annelies

Series title:

Van Haren Ser.

ISBN:

978-90-8753-124-9

Publication Date:

Jun 2008

Publisher:

Van Haren Publishing

Book Format:

Paperback

List Price:

AUD $42.95

Book Description:

The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3 . A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. What are the key service ......

Book Details

Pages:	165
Detailed Subjects:	Business & Economics / Industries / Computers & Information Technology
Physical Dimensions (W X L X H):	14.732 x 20.828 x 1.27 cm
Book Weight:	0.25 Kilograms

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