Smiling down the Line Info-Service Work in the Global Economy |
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| Author:
| Russell, Bob |
| Series title: | Studies in Comparative Political Economy and Public Policy Ser. |
| ISBN: | 978-1-4426-0981-5 |
| Publication Date: | Sep 2009 |
| Publisher: | University of Toronto Press
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| Book Format: | Paperback |
| List Price: | AUD $69.99 |
Book Description:
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Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed.
Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed.