| The Complete Guide to Call and Contact Centre Management | | | Author:
| Wallace, Catriona
Hetherington, Johanna | | ISBN: | 978-1-74009-724-6 | | Publication Date: | May 2003 | | Publisher: | Penguin Random House
| | Imprint: | Penguin Books | | Book Format: | Paperback | | List Price: | AUD $49.95 |
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