The Customer Rules: the 14 Indispensible, Irrefutable, and Indisputable Qualities of the Greatest Service Companies in the World |
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Author:
| Beemer, C. Britt Shook, Robert L. |
ISBN: | 978-0-07-160365-2 |
Publication Date: | Aug 2008 |
Publisher: | McGraw-Hill Education (Australia) Pty Limited
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Book Format: | Hardback |
List Price: | AUD $68.95 |
Book Description:
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Techniques that keep customers coming back-from 14 of today's top companies
Techniques that keep customers coming back-from 14 of today's top companies