The Satisfied Customer Winners and Losers in the Battle for Buyer Preference |
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| Author:
| Fornell, Claes |
| ISBN: | 978-1-4039-8197-4 |
| Publication Date: | Apr 2008 |
| Publisher: | Palgrave Macmillan
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| Book Format: | Hardback |
| List Price: | AUD $59.95 |
Book Description:
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A leading expert redefines customer service for the twenty-first century
A leading expert redefines customer service for the twenty-first century