The Student Experience

This book focuses on higher education from the student perspective. In particular, it examines the change in the UK (and other countries) from an elite model towards the USA model of mass higher education, and how this is reflected in student experience. Higher education courses are increasingly diverse in content, delivery and location; the student population itself has become more diverse; financial support and employment opportunities have changed; and customer care and a market...
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This book focuses on higher education from the student perspective. In particular, it examines the change in the UK (and other countries) from an elite model towards the USA model of mass higher education, and how this is reflected in student experience. Higher education courses are increasingly diverse in content, delivery and location; the student population itself has become more diverse; financial support and employment opportunities have changed; and customer care and a market focus are to the fore. What are the implications for students, and how far have universities adjusted to their new constituents? This book tackles these issues. It approaches student-experience chronologically so is divided into sections on pre-entry, 'on-course', and on the period of transition to the next stage of their lives. By exploring a wide range of contexts, it is a valuable reflection of the overall pattern of student experience.