The Virtual Reference Handbook Interview and Information Delivery Techniques for the Chat and E-Mail Environments |
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| Author:
| Kovacs, Diane K. |
| Series title: | How-To-Do-It Manuals for Librarians Ser. |
| ISBN: | 978-1-85604-626-8 |
| Publication Date: | Apr 2007 |
| Publisher: | Facet Publishing
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| Book Format: | Paperback |
| List Price: | AUD $130.95 |
Book Description:
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Aims to help reference librarians develop the communication skills and resources they need to work effectively in the digital reference environment. This handbook demonstrates how to adapt traditional face-to-face reference interview skills to the virtual interview, and how to interpret and use communication techniques.
Aims to help reference librarians develop the communication skills and resources they need to work effectively in the digital reference environment. This handbook demonstrates how to adapt traditional face-to-face reference interview skills to the virtual interview, and how to interpret and use communication techniques.